Help Desk Information
eTextbooks & Courseware
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eTextbooks are digital versions of print textbooks, enhanced with features such as high-speed search and electronic note-taking. Some are downloadable, some are viewed /read through your browser. eTextbooks contain the same content as the print version.
If an eTextbook is available for the title you are looking for, the option to add it to the cart appears. You choose the length of your subscription (on books you read online) depending on how long you need the book. If you choose anything other than Lifetime Access, you will only have access to the book for the amount of time specified. If the book is one that is downloaded, you have unlimited access.
You are emailed information on how to access your eTextbook as soon as your order has processed in our system. After placing your order, your digital product will be added to your My Account Digital Bookshelf within 24 hours.
Due to copyright restrictions, the eTextbooks we offer can only be accessed in the United States, its territories and military bases, and Canada.
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To be considered for a refund, your digital purchase must meet all of the following criteria:
- You purchased your eTextbook/Courseware within the last 2 weeks.
- You have not viewed or printed more than 20% of your eTextbook.
- Your eTextbook must be in online mode (cannot be in offline mode).
- If you ordered Courseware, there are NO REFUNDS after the access code is revealed regardless of the date purchased or if the code has been used.For more information, please read our eTextbook return policy.
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- I am having issues with my VitalSource app.
If you have access to your eTextbook, and have technical issues within the VitalSource platform or app, you may contact VitalSource customer service at 1-855-200-4146 or visit their website HERE.
- I am receiving an error message that says, "an error occurred during the VitalSource redemption process".
There is likely an issue connecting to your eTextbook/Courseware with your account for an unknown reason.
Step by Step Resolution
• Give up to an hour for the redemption process to complete and try again.
• If the issue is not resolved, please contact us via chat, email or phone for further assistance.
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Examples of products are: My.HRW, ThinkCentral, Classzone, Download Center
- General Information for Holt Mcdougal Online (my.hrw.com)
Go to http://my.hrw.com and sign in with the login credentials provided
- When I log into Mcdougal Online (my.hrw.com) what do I do?
For some Holt McDougal Online students, My Subscriptions is the home page. Here, you can access your textbooks and perform other functions.
1) Welcome - Your account User Name displays under Welcome at the top of the pane. Make sure that your user name appears here and that another student is not logged in.
2) Register a Key Code - You can add another program or product by entering a Holt Key Code and clicking Submit. Your teacher will provide information if this is necessary.
3) Support and Other Information – Technical Support Information - You can call the number listed during support hours. – Click Web Support to open the customer care website – Click Email Support to send an email to customer support – Click Product Information to open the Holt McDougal Product website. – Click WebChecker to run a browser compatibility check for application plug-ins.
4) My Subscriptions - Your learning content is displayed, including online textbooks. Links may include: – Go to the Online Textbook - View the textbook and other resources related to the textbook. If your instructional program is modular, you will have links to each module. – Online Essay Scoring - Open a website with tools for evaluating your writing and preparing for standardized tests. – View Assignments - Click to view a list of online assignments. In some cases, you work directly with online tests or activities here. To start an assignment or test, click Begin Test/Assignment. – View Progress Report - View your scores for tests and other assignments
- How can I reset my Holt Mcdougal Online (my.hrw.com) password?
Make sure you have turned off your Caps Lock key and try again. Please contact us to have out Implementation team reset you password.
- How do I navigate the Holt McDougal Online (my.hrw.com) dashboard?
For some Holt McDougal Online students, the Dashboard is the home page that opens when you log in, where you can manage your resources, assignments, and progress reports.
1) My Progress Reports - You can view your assignment scores for the last four weeks. The assignments are sorted from the most recent completion date. Click the arrow to see more details about the assignment.
2) My Resources - You can view the resources allocated to you. To view any resource, click its icon. The resource opens in a new window or tab. To view resources for another program, select the program from the drop-down list.
3) My Assignments - Your active assignments appear, sorted by due date. Click Start to begin an assignment. Click Resume to continue with an assignment that you have started. Click Details to view more information about the assignment. Click Notes to view the teacher's notes for the assignment.
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Realize, MyLab, and Mastering
Which Pearson eText App Should I use?
Pearson+ lets you read and study to your Pearson eText, and with offline access, you never miss a beat. The Pearson+ app is available for Mobile Devices using the App Store or Google Play and Chromebooks that have access to the Google Play Store, giving students offline access to their MyLab and Mastering eTexts.
I have a subscription to the eText for my textbook. Where do I find the eText? What’s the difference between an eText and eText 2.0? Most, but not all, textbooks have either an eText or eText 2.0 version. The usual way to open your eText is from the eText or eText 2.0 button in your Mastering course. The eText opens in its own window. The Study Area menu often also provides an option to open the eText. Another way to access the eText is from an open assignment window, as you are working. Choose Resources (top-right) then select eText. Also, some assignment answer feedback may provide a link into the eText to point you to specific content in the eText for you to read or review.
eText This is a digitized version of your textbook. (If you have an issue opening the eText on a browser due to Flash incompatibility, try another browser.) The pages match exactly what you see in your printed textbook. You may need to scroll to view the entire page. You can pay to renew your access to an eText title, even if your course has ended. You may also be able to purchase an eText independent of Mastering products.
To use Realize Reader offline, simply follow the steps below for your supported browser.
Google Chrome - From Realize Reader, click the install icon in the browser address bar. Click Install. Realize Reader opens in a separate window. To download content for offline use, from the bookshelf, select the download icon in the book's image. See Download a Book for more information. When you are done working in the app, sign out and click the x to close the app window. To use the offline app again, click the Realize Reader app shortcut from your Windows start menu or Desktop, or from your Mac OS® Launchpad®.
Microsoft Edge - From Realize Reader, click the install icon in the browser address bar.Click Install.Realize Reader opens in a separate window.To download content for offline use, from the bookshelf, select the download icon in the book's image. See Download a Book for more information.When you are done working in the app, sign out and click the x to close the app window. To use the offline app again, click the Realize Reader app shortcut from your Windows start menu or Desktop.
Safari -iPad Only - If you do not have access to an eText or a Realize Reader Selected ReadingClosed assignment, go to this URL in your supported browser: https://reader.savvasrealize.com/, sign in to Realize Reader, and then follow the steps above for your browser.
•Why am I unable to access my PearsoneTexts on the App?
I have a subscription but when I try to access my eText receive the following message:
Your account does not include access to this title. Please check with your Instructor, School administrator, or contact Pearson Technical Support for further assistance.
STEP BY STEP RESOLUTION: When you try to access the eText from Mastering for the first time, there can be a delay in eText recognizing that you have an active account. You may receive an error message stating that you do not have access. Wait 10 minutes to an hour then try again. (It can take longer in some cases.) Go directly to https://login.pearson.com/ and sign in with your Mastering credentials. You will see the book appear in your available titles. If you open the eText here, you will then be able to open it from Mastering.• Why am I seeing an incorrect eText and Study Area for my book?
Mastering access codes are book-specific, meaning that they only work for the exact book title and edition listed on the access code card. Review the information below to ensure you have the right access code to access your eText and Study Area.
STEP BY STEP RESOLUTION: You have a book-specific access code that is for the wrong Mastering book. ex. A code for Knight, College Physics but not Knight, Physics for Scientists and Engineers, OR A code that applies to a different edition of the textbook. If you purchased a new book and the wrong access code was bundled with it, please contact us.
NOTE: If you have already done work in your course, please make sure to re-register with the same username and password so that you will still have access to your previous work.Follow these steps to join your MyLab™, Mastering™, or NCCERconnect™ content through Blackboard.
1.Sign into Blackboard and select your Blackboard course.
2.Select a content area (perhaps, called “Content” or “Pearson”) from the left navigation.
Some Blackboard courses will display all the course’s content when you open the course.
The name of the content area is set by your instructor. Consult with your instructor
if you are unsure which content area contains Pearson content.
3.Select Pearson.
-Agree to Pearson privacy policies or authentication requests.
4.Enter your Pearson username and password. Otherwise, select Create an account.
5.Select Link Accounts. If you see a confirmation page, select Continue.
6.Enter your access code purchased.Your Pearson content opens.
To go back to Blackboard, look for the Blackboard tab or window in your browser. That’s it!Throughout the course, we recommend that you access your Pearson content through
Blackboard.Access Pearson from Brightspace by D2L
1. Sign in to Brightspace and select your Brightspace course.
2. Under Content Browser, select the Pearson module and link.
3. Select Open Pearson or the title of your Pearson content.
4. Agree to Pearson privacy policies or authentication requests.
5. Enter the Username and Password for your student Pearson account. Otherwise, select
6. Create an account.
7. Select Link Accounts. If you see a confirmation page, select Continue.
8. Enter your access code purchased. Your Pearson content opens.
To go back to Brightspace, look for the Brightspace tab or window in your browser. That’s it. Throughout the semester, we recommend that you access your Pearson content through Brightspace.
Follow these steps to join your MyLab™, Mastering™, or NCCERconnect™ content through Canvas.
1. Sign into Canvas and select your Canvas course
2. Select MyLab and Mastering or Pearson Access from the left navigation.
3. Select Open Pearson.
4. Agree to Pearson privacy policies or authentication requests.
5. Enter your Pearson username and password. Otherwise, select Create an Account.
6. Select Link Accounts. If you see a confirmation page, select Continue.
7. Enter your access code purchased. Your Pearson content appears.
To go back to Canvas, look for the Canvas tab or window in your browser. That’s it!Throughout the semester, we recommend that you access your Pearson content through Canvas.Follow these steps to join your MyLab™, Mastering™, or NCCERconnect™ content through Moodle.
1. Sign into Moodle and select your Moodle course.
2. Select MyLab and Mastering tools or Pearson in the course materials. If you don't see
the link, contact your instructor, who'll need to add Pearson as an external tool.
3. Select Open Pearson or the title of your Pearson content.
4. Agree to Pearson privacy policies or authentication requests.
5. Enter the Username and Password for your student Pearson account. Otherwise, select Create an Account.
6. Select Link Accounts. If you see a confirmation page, select Continue.
7. Enter your access code purchased. That’s it! Your Pearson content opens.
To go back to Moodle, look for the Moodle tab or window in your browser. Throughout the semester, we recommend that you access your Pearson content through Moodle.
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MindTap, Aplia, Brain, WebAssign, Owl
- About access codes
-An Aplia access code has 14 characters and looks like the following: PP1B2C3D4F5G6H.
-Access codes do not contain vowels (make sure you are entering the number 0 and not the letter O, for example).
-Access codes can come packaged with new Cengage textbooks or added to the Digital Bookshelf.
-Be sure to follow your instructor directions for registering your code. The instructions on the digital bookshelf may be incorrect or outdated
- How do I register my Cengage code?
When registering/enrolling in your course, the first things to consider is whether or not your instructor has provided you with a course key and if you will be accessing your course through your school's Learning Management System (LMS), or directly from the Cengage website.
Please visit the Enrolling in My Course section of Cengage for your product. This will walk you through the steps to register your Course Key first before registering your access code.
Following these steps will ensure:
-You are able to use the Grace Period for your course.
-You purchase the correct access code from Cengage Brain – if you need to buy your code directly from us that is.
-You can use the Code Swap feature to exchange a code you already have for the correct code, should the code you have not be the correct one for your course.
- LMS registration
When selecting the item on your Digital Bookshelf you may see the message that the item is accessed through your school LMS.
You will need to follow the instructor directions for enrolling in your course, as different learning management systems have different steps for accessing Cengage materials. Additionally, your school or instructor may customize the names of links, folders, or buttons.
Step by Step process:
1. Log in to your school’s LMS portal with your school provided username and password.
2. Click on the name of the course you wish to access.
3. Somewhere in your course will be a link/button/folder you need to click on to access your Cengage course content. Your instructor may also include individual links to each assignment in your course.
4. The first time any of these links are clicked, you will be asked to link your LMS account to a Cengage Brain account.
5. After you link your accounts, you will then be asked to enter an access code. If you have one, enter it now. Remember, you need to enter your access code before the Grace Period expires or you will not be able to get back into your course. Do not worry – all your work will be saved.
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- Join a McGraw Hill Class and Redeem Content
1. Obtain your 8 or 12 digit registration code from your teacher.
2. Log in to your student account at my.mheducation.com
3. Select the Join a Class button at the top left of your student dashboard.
4. Enter the 8- or 12-digit alphanumeric code provided by your teacher and click Submit.
- Completing PDF Assignments on a Chromebook
When you re-open the assignment later, your previous work will be -
saved within the assignment.1. Open the assignment using the Chrome web browser.
2. Type your responses into the fillable fields.
3. Once you've finished your assignment, select the download arrow at the top right.
4. Select With your changes from the drop-down menu.
5. Select the location where you wish to save your assignment and click Save.
- Launch McGraw-Hill Assignments through Google Classroom
If your teacher has shared assignments through Google Classroom,
1. Navigate to your Google Classroom.
2. Click on the assignment to open it.
3. You will now be taken to the Assignment in your McGraw-Hill program.
4. Sign into your student account at my.mheducation.com
5. Complete the assignment.
6. Select Mark as Done in Google Classroom.
Note: If you are associated with a school that uses Single Sign-on (SSO),
you will need to launch your school's LMS page instead.
If your McGraw Hill Account is not paired with Google Account,
follow the steps below to pair your Accounts.1. Log in
2. Go to the profile menu at the top right and select Manage Account.
3. Navigate toward the bottom of the Manage Account page to the Account Linking section.
Select Link to Google account.4. Click Allow to complete the process and link the accounts.
- Open Learning Platform - How to Complete and Submit PDF Assignments
1. Log in to your student account at my.mheducation.com
and launch your class from your student dashboard.2. Go to Assignments.
3. Select the PDF icon under Assignment you wish to complete.
4. Type your answers directly into the fields.
5. Once you've completed the assignment, click the Print icon
at the top right to download a PDF copy with your answers.
ALEKS Student Registration Methods (K-12)
- Enrolling/Pre-Registering Students
There are multiple ways to register students in your class,
and the more frequently used option is the pre-registration feature.
To register your students, please follow these steps:1. Select the class to enroll students in.
2. Hover your mouse over Class Administration and select Enroll/Pre-register.
3. Click Copy and Paste or Enter by Typing.
4. Verify the student information and click Confirm to add the student to the class.
Note: You can view the student account information from your class roster.
Click Class Administration, and then on Class Roster.
- Student Self-Registration
1. Navigate to aleks.com and click Sign Up Now.
2. Enter your class code.
3. Verify that your enrollment information is correct.
Click Confirm at the bottom of the screen.4. Select the radio button option that applies to you > click Continue.
5. If you selected
No, I have never used ALEKS before.
You will be asked to enter your personal information.6. Record your login name and password for your records, then click Continue.
7. Congratulations, you have completed your ALEKS registration!
ALEKS Higher Education
- ALEKS is an adaptive learning tool that creates a personalized learning plan.
1. Before you begin you will need the 10-character course code from your instructor.
2. Go to ALEKS.com and click Sign Up in the top right.
3. Enter your course code and click Continue > Confirm Class Information.
4. Select an option.
Existing user: Yes, I have an ALEKS login name. Then click Continue.
You will have the option to reset your password.New User: No, I have never used ALEKS before. Then click Continue
to create a new account.5. To register, enter your first name, last name, email address, and password.
We recommend using your school email address when creating an account.6. If you have an Aleks code, select Yes, I have an access code and enter the code.
Click Continue to be taken to your My Classes page in ALEKS.
ALEKS Canvas
- Student Registration for Canvas
1. Login in to your Canvas account and navigate to your course.
If you are not sure if you have a Canvas account, please ask your instructor.2. Go to Modules > find the McGraw-Hill Campus link.
3. Click the link to start the registration process > click Get Started.
4. Then click on the ALEKS button to continue.
5. Select an option.
Existing user: Yes, I have an ALEKS login name. Then click Continue.
You will have the option to reset your password.New User: No, I have never used ALEKS before. Then click Continue
to create a new account.6. To register enter your First name, Last name and Email address.
We recommend using your school email address when creating an account > click Continue.7. If you have an Aleks code, select Yes, I have an access code and enter the code.
Click Continue to be taken to your My Classes page in ALEKS.
Note: If Inclusive Access instead of using your Access Code,
click continue to be taken to your My ALEKS Courses page.